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Design thinking for HR
While “best practice” may be tried and true, is it really future-focused?
Explore next practice with the Employee Experience Design School.
Why enrol in EX Design School?
Design awesome experiences.
Do you know how your employees really feel at work? Learn how to unlock all the answers you need from your people – and use design thinking to craft better employee experiences.
Flexible learning schedule.
Learn in your own time, at your own pace. Complete the video modules and worksheets when it fits into your work/life schedule.
Access to expert support.
Tap into live support, available for a year from your course start date. Jump into video calls with your tutor to ask questions, talk through your challenges, and bounce ideas.
How it works
Learn
Video Lessons
Practice
Turn insights into action
Reflect
Feedback and community
Programme Overview
At Employee Experience Design School, you’ll learn the principles and methodologies you need to flip traditional HR methods on their head, and design a workplace culture and experiences that are the perfect fit for your people’s unique needs and wants.
Objectives
- Understand what employee experience is, including the four types of experiences that make the biggest difference for employees
- Understand how to use design thinking to create better experiences
- Create an employee experience strategy
- Understand your unique employee value proposition
- Design your onboarding, recruitment and performance processes
- Create modern people policies and guidelines that fit your organisation and culture
Module One
Programme overview, Intro to Employee Experience and Design Thinking
Learn about employee experience including the PREP Model, plus discover design thinking principles to change your approach forever
Module Two
Discovery, Know Think Suspect framework and understanding the Promise vs. Reality
Figure out where to start your employee experience design journey. Learn about the Know Think Suspect framework and how it all fits together when you consider the promise vs. reality for your people
Module Three
Understanding EVP and Building your EX Strategy
Unpack the employee value proposition and its relationship to the employee experience design approach. Dive into the tools and methods for designing your EX Strategy
Module Four
People Guidelines & Recruitment
Redefining policies to guidelines and understanding which is appropriate in which contexts. Design your recruitment process around your candidate experience
Module Five
On-boarding & Performance
Learn the purpose of a great onboarding process and understand the difference between Moments that Matter and Moments of Truth. Design a performance process to meet the needs of your people
Your Tutor
Samantha Gadd
Founder of Humankind and Employee Experience Design School
Samantha leads Employee Experience consultancy Humankind, and has been helping leaders build better businesses for the last 15 years.
After Humankind was named 35th fastest growing company in New Zealand in 2015, and successfully exiting her second business in January 2020, Samantha has deep experience building outstanding teams and great businesses.
Now, for the first time in her career, she’s sharing this experience and years of consulting across hundreds of organisations in an online learning programme.
Who's this for?
Practice and Operations
Managers responsible for culture
HR professionals keen to use
design thinking in HR
Employee Experience enthusiants
Organisations learning with the Employee Experience Design School
"I’m excited to be learning a range of tools, frameworks and methodology to influence the way we approach people experience design in the future, to positively impact my organisation going forward!”
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