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Design thinking for HR

While “best practice” may be tried and true, is it really future-focused?
Explore next practice with the Employee Experience Design School.
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Why enrol in EX Design School?

Design awesome experiences.



Do you know how your employees really feel at work? Learn how to unlock all the answers you need from your people – and use design thinking to craft better employee experiences.

Flexible learning schedule.



Learn in your own time, at your own pace. Complete the video modules and worksheets when it fits into your work/life schedule.

Access to expert support.



Tap into live support, available for a year from your course start date. Jump into video calls with your tutor to ask questions, talk through your challenges, and bounce ideas.

Take The First Step

How it works

Learn

Video Lessons

Practice

Turn insights into action

Reflect

Feedback and community

Programme Overview

At Employee Experience Design School, you’ll learn the principles and methodologies you need to flip traditional HR methods on their head, and design a workplace culture and experiences that are the perfect fit for your people’s unique needs and wants.

Objectives

  • Understand what employee experience is, including the four types of experiences that make the biggest difference for employees
  • Understand how to use design thinking to create better experiences
  • Create an employee experience strategy
  • Understand your unique employee value proposition
  • Design your onboarding, recruitment and performance processes
  • Create modern people policies and guidelines that fit your 
organisation and culture

Module One

Programme overview, Intro to Employee Experience and Design Thinking

Learn about employee experience including the PREP Model, plus discover design thinking principles to change your approach forever

Module Two

Discovery, Know Think Suspect framework and understanding the Promise vs. Reality

Figure out where to start your employee experience design journey. Learn about the Know Think Suspect framework and how it all fits together when you consider the promise vs. reality for your people

Module Three

Understanding EVP and Building your EX Strategy

Unpack the employee value proposition and its relationship to the employee experience design approach. Dive into the tools and methods for designing your EX Strategy

Module Four

People Guidelines & Recruitment

Redefining policies to guidelines and understanding which is appropriate in which contexts. Design your recruitment process around your candidate experience

Module Five

On-boarding & Performance

Learn the purpose of a great onboarding process and understand the difference between Moments that Matter and Moments of Truth. Design a performance process to meet the needs of your people

Your Tutor

Samantha Gadd

Founder of Humankind and Employee Experience Design School

Samantha leads Employee Experience consultancy Humankind, and has been helping leaders build better businesses for the last 15 years.

After Humankind was named 35th fastest growing company in New Zealand in 2015, and successfully exiting her second business in January 2020, Samantha has deep experience building outstanding teams and great businesses.

Now, for the first time in her career, she’s sharing this experience and years of consulting across hundreds of organisations in an online learning programme.

Who's this for?

Practice and Operations
Managers responsible for culture

HR professionals keen to use
design thinking in HR

Employee Experience enthusiants

Organisations learning with the Employee Experience Design School

"I’m excited to be learning a range of tools, frameworks and methodology to influence the way we approach people experience design in the future, to positively impact my organisation going forward!”


Emily, Talent Advisor - Griffins
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