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Design thinking for HR

While “best practice” may be tried and true, is it really future-focused?
Explore next practice with the Employee Experience Design School.

Why enrol in EX Design School?

Design awesome experiences.

Do you know how your employees really feel at work? Learn how to unlock all the answers you need from your people – and use design thinking to craft better employee experiences.

Flexible learning schedule.

Learn in your own time, at your own pace. Complete the video modules and worksheets when it fits into your work/life schedule.

Access to expert support.

Tap into live support, available for a year from your course start date. Jump into video calls with your tutor to ask questions, talk through your challenges, and bounce ideas.

Take The First Step

How it works


Video Lessons


Downloadable resources and tools


Feedback and community

Programme Overview

At Employee Experience Design School, you’ll explore the mindsets and methodologies to flip traditional HR methods on their head, and design a workplace culture and experiences that are the perfect fit for your people’s unique needs and wants.


  • Understand what employee experience is, including the four types of experiences that make the biggest difference for employees
  • Understand how to use design thinking to create better experiences
  • Create an employee experience strategy
  • Understand your unique employee value proposition
  • Design your onboarding, recruitment and performance processes
  • Create modern people policies and guidelines that fit your 
organisation and culture

Lesson 1

Introduction to Employee EXDS

Introduction to Employee Experience Design School

Lesson 2

Introduction to Employee Experience

Turning HR thinking on its head

Lesson 3

Introduction to Design Thinking (part 1)

Key mindsets for great EX

Lesson 4

Introduction to Design Thinking (part 2)

Flexible design methodologies and tools

Lesson 5

Introduction to Promise vs Reality

How it all fits together, and the foundations of organisation purpose, values and strategy

Lesson 6

Know, Think, Suspect

Bringing leaders on the journey. A practical starting place for EX

Lesson 7

Take a deep dive into Discovery

How to find the moments that matter and why

Lesson 8

EX Plan

A practical plan to turn vision into reality

Lesson 9

Employee Value Proposition

How to discover what makes your organisation unique

Lesson 10

People Guidelines

How to use employee-centred design to create modern people guidelines

Lesson 11


How to bring an employee centred mindset to the design of your candidate experience

Lesson 12


How to design an onboarding experience that sets your team up for success

Lesson 13


How to take an employee-centred design approach to performance in your organisation

Lesson 14


Design your wellbeing programme with your people

Lesson 15

Wrapping it up

Feel empowered to use employee-centred design on any aspect of the employee experience

Your Tutor

Samantha Gadd

Founder of Humankind and Employee Experience Design School

Samantha leads Employee Experience consultancy Humankind, and has been helping leaders build better businesses for the last 15 years.

After Humankind was named 35th fastest growing company in New Zealand in 2015, and successfully exiting her second business in January 2020, Samantha has deep experience building outstanding teams and great businesses.

Now, for the first time in her career, she’s sharing this experience and years of consulting across hundreds of organisations in an online learning programme.

Who's this for?

Practice and Operations
Managers responsible for culture

HR professionals keen to use
design thinking in HR

Employee Experience enthusiants

Organisations learning with the Employee Experience Design School

"I've learned more in the last few months than I have my entire career. Thank you for creating a community, opportunity and platform that helps us be more self-aware and allows us to spread more goodness through our own organisations."

Holly, People Experience Manager - Assurity Consulting

"I’m excited to be learning a range of tools, frameworks and methodology to influence the way we approach people experience design in the future, to positively impact my organisation going forward!”

Emily, Talent Advisor - Griffins
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